Research To Practice

Server Problems are now in the Past

Many of our users may have noticed that big red message displayed on our login page for the last two days, indicating that we were having trouble with our web servers and asking for your patience as we diagnosed and repaired the issue.  Well the good news is: that message is coming down today.  We'll spare you the technical details or the problem and it's resolution, suffice it to say the issue is fixed and we should be experiencing stable service again.  Much of the credit for the timely resolution of this problem can be given to our awesome hosting provider, EngineYard, and their team of super-smart support engineers.  In particular we want to thank Justin Pease and Kirk Haines, two members of the Engineyard team who were there for us when we needed their help and who's input led to the problem being nipped in the bud as quickly as it was.  So, to Justin and Kirk, on behalf of Research to Practice and all of our customers, thanks for being the kind of guys who don't balk when a tough problem comes up.  Your assistance made our day!

2008 Medicaid Billing Has Begun

Our first batch of billed claims came back this week, meaning that our partnership with our school districts has begun in earnest. As more data comes in and more claims get billed, it will become more routine and mundane, but there's something exciting about the first one.  Finally, school districts are able to get reimbursed for part of that huge sum of money they spend on special education every year.  So to each of our members, we're proud to be helping you fund your operations, and we thank you for giving us the chance to do so.

Customer Feedback

Since the launch of TherapyLog.com, we've been getting lots of great feedback and feature requests from our users. We really appreciate that feedback, because it lets us know how we can get better, and we think that by responding quickly to those items that come in we build a better relationship with the customers using our product. Because of how helpful this is to the future of Research to Practice, we want to make special mention of one person who has consistently been giving us the information we need to improve:

Jodie Noe of Malden R-1 School District.

Jodie leads our user base with the most feedback items for us this month, and every one of the features she has brought to our attention as a necessity has been well received by other users of our product.

As an example, here are a few features that have been added recently because of Jodie's feedback:

Batch Script Printing: District Administrators now are able to print prescriptions for a collection of students at the same time, rather than having to go to each child's record one by one.

Non-Billable Students: District Administrators now have the ability to disable billing for individual students in their district (by editing that student's record), which is particularly important if you have students in your district who may be medicaid eligible, but who should not be billed for due to other reasons.

Medicaid Eligibility Report: There is a new report available in the "My Reports" section for District Admins that allows them to see all students who have a medicaid number, along with whether those students have prescriptions, whether they have parental consents, and which therapists work with those children.

As you can see, customer feedback makes all the difference in helping us evolve the features that YOU need. Thanks, Jodie, and keep the ideas coming!

New Format for Therapylog.com

Our customer count has been rising steadily, so it has finally come time to give a little attention to aesthetic detail. So far TherapyLog.com has been a very utilitarian site: ugly, but doing it's job. Well, that stage is over. Although we haven't hired a famous artist or anything, we did spend a lot of development time this week on making the whole site less of an eyesore. Our new form outlines and table highlighting should make the whole experience more pleasant to look at and easier to read. So, if you're a user, login and see all the changes to the format. We think you'll enjoy them, and we hope that you'll take this as a sign that we really do care about our product and how you experience it. Enjoy!

Error on therapylog.com

Today at we received a report from our site monitoring application at 1:41 PM stating that Therapylog.com therapists were experiencing errors when they tried to generate prescriptions for their students. As of 2:24 PM, the issue has been found, fixed, tested, and released to the live website.

We make it our policy to drop everything when a problem comes up and to get it fixed as fast as possible; so although we might not always be able to fix things in under an hour, we promise that we won't be doing anything else until your problem is gone.

At Research To Practice, customer service always comes first.

Information

Names, dates, addresses, identification numbers, more identification numbers.  You have all this information, but when ever you are asked to produce it you have to adjust all this data to a different format.  We know that you don't have the time to do that, and we wouldn't expect you too.  Instead send us your data in any spreadsheet.  If your spreadsheet has our required fields our system can import it without adjustments!  Use your data management system to export your data and email it to us, and we will handle the rest.  Your data is stored on a secure ftp location, so if you want to see what you sent us in the past we will be about to produce that for you.

To see our current templates (which can show you what fields we require, or can be used to fill out for submission if you don't already have a standardized format), click on the template link you'd like to view below:
Student Template
Therapist Template
School Template

We just want to make it easy.

Password Enryption

In an effort to further protect your personal information, Therapylog.com will be utilizing a type of password protection that ensures your password will never be cracked.  The system takes your password, that you create when you set up an account, and randomly generates a series of numbers and letters that acts as your password.  So when you enter your password our system pulls up this assigned number.  This way the password that you remember gets thrown out so you are the only person who has access to it.  Our tech staff can't pull it up for you. Now thats secure!
Don't worry though, if your anything like the rest of us there's a pretty high chance you may forget your password at some point.  You can reset your password by following a link from the log in page and we will email a new one to your email address.
Security is important to us, because its important to you, and the patients you work with.

Voice to Text

We are rolling out a new voice to text feature on Therapylog.com.  Voice to Text will enable therapists to simply call in the results of there sessions from their own phone, from any location, and have these results transmitted to their Therapylog.com lesson planner.  At the click of a mouse these completed events can be archived and automatically transmitted to their school districts.  With very little work outside the therapy session, therapists can condense tedious paperwork to a few seconds on the phone after each session.

Therapists will also be able to enter the beginning and end times of each session, for all of their students, remotely, by texting us at the beginning and ending of each session.  It takes the guess work out of the scheduling, and if used in combination with Voice to Text, a therapist won't have to do any hand writing at all!

What will we think of next!?

Announcing the Arrival of Therapylog.com

This week marks the first release of Therapylog.com, a innovative solution to the excess paperwork problem therapists and school districts face.

Using our web application therapists can plan, monitor, log, edit, and report on all the services they provide to students. Therapists can access their account from any location, all the while Therapylog.com is ensuring that all the Medicaid compliance guidelines are met with each completed appointment and then automatically billing for the appointments. In these difficult budgetary times, school districts will be able to collect the funds they are entitled to without having to spend funds they don’t have to set up and administer their own program. Administrators can be assured of accurate, uniform reporting designed with strategic decision making in mind, archived data in preparation for audits, and new means of communications between districts, therapists and parents.

Our motto here is We Know Medicaid, So You Don't Have To